{"id":"m4c0659e2f00e03de","name":"消費者ホットライン「188」および区市町村消費生活センター等","aka":[],"category":{"slug":"seikatsu","name":"生活・福祉"},"provider":{"level":"prefecture","name":"消費者庁、東京都、都内各区市町村","municipalities":[{"code":"134023","name":"青ヶ島村"},{"code":"132276","name":"羽村市"},{"code":"133817","name":"三宅村"},{"code":"132144","name":"国分寺市"},{"code":"131113","name":"大田区"},{"code":"131211","name":"足立区"},{"code":"132250","name":"稲城市"},{"code":"131130","name":"渋谷区"},{"code":"131202","name":"練馬区"},{"code":"132110","name":"小平市"},{"code":"134015","name":"八丈町"},{"code":"132217","name":"清瀬市"},{"code":"131148","name":"中野区"},{"code":"133647","name":"神津島村"},{"code":"132098","name":"町田市"},{"code":"134210","name":"小笠原村"},{"code":"132225","name":"東久留米市"},{"code":"131229","name":"葛飾区"},{"code":"131121","name":"世田谷区"},{"code":"131172","name":"北区"},{"code":"132063","name":"府中市"},{"code":"133639","name":"新島村"},{"code":"132136","name":"東村山市"},{"code":"131181","name":"荒川区"},{"code":"132209","name":"東大和市"},{"code":"133621","name":"利島村"},{"code":"131059","name":"文京区"},{"code":"131156","name":"杉並区"},{"code":"132071","name":"昭島市"},{"code":"132101","name":"小金井市"},{"code":"131237","name":"江戸川区"},{"code":"132047","name":"三鷹市"},{"code":"132021","name":"立川市"},{"code":"132284","name":"あきる野市"},{"code":"131164","name":"豊島区"},{"code":"132055","name":"青梅市"},{"code":"132128","name":"日野市"},{"code":"131024","name":"中央区"},{"code":"133825","name":"御蔵島村"},{"code":"133078","name":"檜原村"},{"code":"132012","name":"八王子市"},{"code":"132233","name":"武蔵村山市"},{"code":"132152","name":"国立市"},{"code":"131083","name":"江東区"},{"code":"133035","name":"瑞穂町"},{"code":"132080","name":"調布市"},{"code":"132292","name":"西東京市"},{"code":"131041","name":"新宿区"},{"code":"132187","name":"福生市"},{"code":"133051","name":"日の出町"},{"code":"131032","name":"港区"},{"code":"132039","name":"武蔵野市"},{"code":"133086","name":"奥多摩町"},{"code":"131016","name":"千代田区"},{"code":"132241","name":"多摩市"},{"code":"131105","name":"目黒区"},{"code":"132195","name":"狛江市"},{"code":"131075","name":"墨田区"},{"code":"131067","name":"台東区"},{"code":"131199","name":"板橋区"},{"code":"133612","name":"大島町"},{"code":"131091","name":"品川区"}]},"status":"active","fiscal_year":2024,"audience":"personal","benefit_kind":"service","apply_method":"window","apply_note":null,"eligibility":"各区市町村に在住・在勤・在学の方 ※年齢・所得制限なし","amount_unit":null,"amount_period":null,"amount_monthly_equiv":null,"amount_direction":null,"notice_kind":null,"rate_percent":null,"summary":"消費者庁、東京都、都内各区市町村による個人向けの現物・サービス。対象は各区市町村に在住・在勤・在学の方 ※年齢・所得制限なし。所得制限なし。窓口申請、各区市町村の窓口の開庁日・時間に準ずる。窓口は【東京都内23区の消費生活センター等 設置一覧】。","fields":{"amount_max":{"status":"not_applicable","basis":"通話料のみ記載（「一般回線から着信：8.5円(税込9.35円)/180秒」等）で相談自体は無料。支給額という概念に該当しない"},"amount_min":{"status":"not_verified"},"rate_percent":{"status":"not_verified"},"has_income_limit":{"value":0,"status":"actual_zero","basis":"対象者欄に「※年齢・所得制限なし」と明記"},"age_min":{"status":"not_verified"},"age_max":{"status":"not_applicable","basis":"対象者欄に「※年齢・所得制限なし」と明記"},"deadline":{"value":"各区市町村の窓口の開庁日・時間に準ずる。","status":"ok","kind":"text"}},"income_limits":[],"notes":[{"kind":"warning","title":"188は相談無料でも通話料が要る。携帯20秒10円でかけ放題対象外","body":"消費者ホットライン「188」は相談料0円だがナビダイヤルのため通話料が発信者負担になる。一般回線（固定電話）は3分（180秒）あたり8.5円（税込9.35円）、携帯電話は20秒あたり10円（税込11円）、公衆電話は40秒あたり10円（内税）。携帯電話の「かけ放題プラン」は対象外なので、長時間の相談ほど負担が増える。区市町村の消費生活センター等の直通番号にかければ通話料は各契約プランに準ずるため、かけ放題契約なら直通のほうが安い。平日は郵便番号入力で居住地の区市町村窓口に接続され、窓口が閉まっている場合は東京都消費生活総合センターへ転送、土日祝日で区市町村窓口が開いていない場合は国民生活センターの休日相談（10:00〜16:00）等へ接続される。消費生活センターは23区全区と多摩26市に設置されているが、日の出町・檜原村・奥多摩町は専門センターの常設が未確認で役場担当課または都のセンターが対応し、島しょ部（大島町、八丈町、小笠原村など）も町村単独の常設センターがなく都のセンターが広域対応する。だから利用者は、直通番号を調べてからかけるだけで通話料を実質ゼロにできる。","severity":"medium"}],"schedules":[],"editorial":null,"completeness":{"level":"complete","missing":[],"has_source":true},"usability":{"level":"actionable","who_known":true,"what_known":true,"next_step":"公式ページで確認できます","substitutes":["対象者の説明文","現物・サービスの提供"]},"contact":{"department":"【東京都内23区の消費生活センター等 設置一覧】","phone":null},"source":{"url":"https://www.caa.go.jp/policies/policy/local_cooperation/local_consumer_administration/hotline/","original_url":null,"checked_at":"2026-08-20","title":"消費者ホットライン | 消費者庁"},"successor":null,"verification":{"verified_at":null,"data_updated_at":"2026-09-04","confidence":"high","verified_fields":2},"index":{"indexable":true,"reasons":[]},"slug":"消費者ホットライン「188」および区市町村消費生活センター等"}